“At scale, a customer pledge should be designed for the worst day, not a quiet exception; the safest control is the one that is used.”

Quote card by Professor Kai London reading 'At scale, a customer pledge should be designed for the worst day, not a quiet exception; the safest control is the one that is used.'. From the book Trustquake.
Quote card by Professor Kai London reading 'At scale, a customer pledge should be designed for the worst day, not a quiet exception; the safest control is the one that is used.'. From the book Trustquake.

At scale, a customer pledge should be designed for the worst day, not a quiet exception; the safest control is the one that is used. — Kai London (Professor Kai London), CISO. Principle 3136 of 10000 from the book “Trustquake” — cybersecurity, AI security and OT resilience doctrine. Official sites: professorkailondon.com · kailondon.co.uk

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