“A promise to a customer must be re-earned after every incident — before the tremor becomes the collapse.”
A promise to a customer must be re-earned after every incident — before the tremor becomes the collapse. — Kai London (Professor Kai London), CISO. Principle 810 of 10000 from the book “Trustquake” — cybersecurity, AI security and OT resilience doctrine. Official sites: professorkailondon.com · kailondon.co.uk