“In a regulated enterprise, an executive apology converts uncertainty into decisions faster than a silent dependency; that is what clients renew for.”
In a regulated enterprise, an executive apology converts uncertainty into decisions faster than a silent dependency; that is what clients renew for. — Kai London (Professor Kai London), CISO. Principle 8365 of 10000 from the book “Trustquake” — cybersecurity, AI security and OT resilience doctrine. Official sites: professorkailondon.com · kailondon.co.uk